Help Center

Click “Sign up”, enter your email and the code we send — or use Google or Facebook. No password needed; you can set one later. Optionally add a phone number and profile photo — this increases your chances of bookings.

Yes. Registration, browsing, inquiries, bookings, chat, calendar and the dashboard cost 0 PLN. Every account has a pool of free, non-expiring rental and service listings, and sale classifieds are free and unlimited. Only highlights and business plans (more listings, a team) are paid.

Adults (18+), private individuals and businesses. The service operates in Poland, in Polish, English and Ukrainian.

1) Find an item in the search or on the map. 2) Pick your term — an hourly slot, a day, or several days — and book it at the listed price. 3) Once the booking is confirmed, contact details are shared automatically — you arrange pickup or delivery. 4) Receive the item — take photos of its condition. 5) Use it. 6) Return it on time and leave a review.

To post a listing, an account with a confirmed email address (or Google/Facebook sign-in) is enough. You can add a phone number in settings if you want — no SMS code needed. Your contact details are never public: the two parties share them only once a booking is confirmed. Identity verification with a document is optional and adds an extra trust badge.

Polish, English and Ukrainian. Switch it in the footer or in settings.

Select dates in the calendar on the listing page. If the listing has "instant booking" enabled — you book immediately. If not — you send an inquiry, and the owner confirms (usually within a few hours).

Yes, anytime through your booking panel. The refund policy is set by the owner — typically: free cancellation up to 24-48 hours before the date, later by individual agreement. LocaYo doesn't handle refunds — you communicate directly.

Take photos IMMEDIATELY in front of the owner. Tell them about the problem — if you can't agree, don't accept the rental and report it to us via /help. This way you have proof and won't be charged for someone else's damage.

Yes, if the owner agrees. Message them via chat beforehand — they'll check if the item isn't already booked. You arrange the extension directly, like the original rental.

The "Message the owner" button on the listing page opens a chat. Ask about condition, terms, deposit, availability. This is a normal part of the process — don't feel like you're intruding.

First message them via chat (and call, if the number was shared after the booking was confirmed). If the rental doesn't happen — cancel the booking in your panel: the dates are released immediately, so the slot isn't wasted and the item becomes available again. If it's deliberate or repeated, report the account via /help ("Safety Issue" category) — we review reports and can warn or ban it.

In your panel, click "Add Listing". Category → photos (min. 3, ideally 5-8) → description → price (daily, weekly, monthly) → availability → delivery option. Takes 10-15 minutes the first time.

Good rule of thumb: daily price = 1-5% of item value. Drill worth 500 zł → 20-30 zł/day. Camera worth 3000 zł → 80-150 zł/day. Check similar listings in your area. Lower price = more bookings, but smaller margin.

Bright, sharp, neutral background. Show: full view, details, accessories, any signs of wear. First photo = thumbnail in search, so most important.

One listing with an "Inventory" option (Step 4 of the wizard). You specify the quantity and any serial numbers. The system automatically shows availability — if 7 out of 10 are reserved, the customer sees "3 available".

Our categories and tags cover practically everything. Pick the closest category (e.g. diving equipment → Sports & Recreation), give it a specific title and add relevant tags — that's how customers find your item in search. The system runs on tags, so you don't need a separate category for every niche.

In your listings panel, toggle "Active" to "Paused". The listing disappears from search but remains yours — you can reactivate anytime. Perfect for vacations or when equipment is in service.

No. Ads in the sell, give away, swap and jobs sections are free and unlimited — on every account, no plan needed.

An ad is valid for 45 days. Unless you switch it off, it renews automatically (up to 3 times in a row), and before it expires you can extend it for free with one click. Extending does not change its position in the list.

No. You agree on price, payment and pickup between yourselves — cash on pickup, BLIK or bank transfer. LocaYo doesn't take money or ship parcels.

LocaYo does NOT process payments. You and the owner agree on the method: cash, BLIK, bank transfer, PayPal, Revolut. Standard is cash on pickup or BLIK before handover.

It depends on the owner — they decide whether to take a deposit and how much. The deposit covers minor damage; larger damage is settled directly between you.

You won't get an invoice from LocaYo — we don't process the transaction. You can ask the owner for a receipt/invoice if they run a business. With rental companies this is standard.

Since payment was direct — the refund is also arranged directly. Usually: cancellation up to 48h before = full refund, later per owner's policy. In case of dispute — chat has timestamps and evidence.

Yes. In the listing wizard you choose a currency (PLN, EUR, GBP, USD and others). The customer sees your price + optional exchange rate. Settlement between you — in the currency you agreed on.

First: contact via chat with a reminder. Second: report via /help as a dispute. Third (if necessary): legal action (your agreement = basis). Remember the deposit — it covers most cases. Accounts that break the terms can be blocked after a report.

If the owner offers delivery, you see a truck icon on the listing. When reserving, choose "Delivery" instead of "Pickup", provide your address. The owner arrives at the agreed time.

The owner sets the price (per km, flat rate, or free in zone). You see it when reserving — before you accept.

Depends on the owner. If you're further away — message them in chat, they might make an exception.

Transport is the owner's service — they're responsible for the item's condition at delivery. Take photos right away on receipt. If you see damage, don't accept the item and sort it out directly with the owner (photos + chat = your proof). You can always report fraud or rule-breaking to us.

Yes, always. All listings have a personal pickup option. Delivery is an additional option when the owner enables it.

Directly in chat — the owner notifies when they're leaving. We don't have GPS tracking like DPD courier (that would be overkill for local deliveries). Owner's phone + chat = enough.

Check the profile: badges (email, phone provided, ID document), number and average of reviews, and account age. New account with no reviews — be careful.

Use the contact form (below), select "Safety issue" and describe in detail. We check safety reports first. In urgent cases (health/property threat) — call police 112.

Yes. We're fully GDPR-compliant: data encrypted, servers in the EU, and you can export or delete it anytime. Your data is used only to run the platform. Details: /legal/privacy.

First you talk directly via chat (the chat history = evidence). If you can't agree, use the "Report" button on the profile/listing or contact us via /help ("Safety Issue"). We're not a party to the transaction and don't process payments — but we review reports and act when our rules are broken: a warning or an account block.

No, LocaYo is not an insurer. We recommend checking your personal liability insurance — many policies cover damage to others' property. For expensive equipment the owner may require separate insurance.

On the listing/profile page there's a "Report" button. Describe the issue (spam, fraud, inappropriate content). We review every report.

Settings → Security. If you don't have a password, you can set one there (optional). Password: min. 8 characters, an uppercase and a lowercase letter and a digit. If you suspect a breach — change it right away.

Settings → Danger zone → Delete account. Type DELETE (and your password, if you have one). Resolve active reservations before deletion. Your profile, listings and job requests disappear right away, and the data is erased after 14 days — until then you can come back by simply logging in. After that the deletion is irreversible and data is anonymised per GDPR.

No — one person = one private account. Exception: you can have a separate business account (with tax ID) for business activity. Duplicate accounts may be blocked — don't circumvent the reputation system.

Your email is your account's permanent identifier and can't be changed after registration (as on most services). If you genuinely need a different address, contact us via /help and we'll help case by case.

On the login page, click “Forgot password”. Enter your email and you will receive a reset link (valid for 1 hour). You can also simply sign in with a code sent to your email.

In Poland — as long as your revenue from renting movable property doesn't exceed 10,813.50 PLN per quarter (2026 limit), you can operate as an unregistered activity. Above that threshold — sole proprietorship or another form, registered within 7 days. Consult with an accountant for your situation.

DAC7 = an EU directive requiring platforms to report sellers' turnover to tax authorities. We only report your turnover if you cross a threshold in a given year: more than 30 transactions OR 2000 EUR. What counts is renting out vehicles, accommodation and services — renting out tools and equipment does not. As you approach the threshold, we'll ask you for your tax details.

Issue VAT invoices in your own accounting tool. LocaYo only lets you issue a simple non-VAT receipt/bill on the fly (not stored) and download templates: rental agreement, handover protocol, deposit receipt.

According to DAC7: from 30 transactions per year or 2000 EUR turnover (combined for the year). We report to the appropriate tax authority of your tax residence country.

Tax applies in the country where you provide the service (Poland in most cases). VAT is also Polish. The platform doesn't affect accounting — you provide the service directly to the customer.

In Poland — when you exceed 240,000 PLN annual turnover (raised from 200,000 PLN in 2026). Below that → VAT exemption. Unregistered activity is VAT-free too, as long as you stay under the limit. Note: some services (advisory, legal, jewellery) have no exemption at all — VAT applies from the first złoty. Always consult an accountant.

Same as a private account, but add your tax ID in profile settings. Business features switch on straight away — no waiting for verification.

Yes. Write to us via Help — you get a CSV template and we help you match the columns. File import works from the Bronze plan.

On the free plan only the owner has an account. From Bronze you add your team: Bronze 3 people, Silver 10, Gold unlimited — each with their own login and role.

Write via Help in the menu or by e-mail — we usually reply within a day, the same for every business.

Free: business profile, calendar, chat, 30-day statistics and 5 rental and service listings. More listings, a team and included highlights come with Bronze (99 PLN/mo) and Silver (250 PLN/mo); Gold is priced individually. Details: /business.